Frequently Asked Questions

Visit our website/app, click Sign Up and fill in your details (email, username, password). Verify your email/phone if required.

Click "Forgot Password" on the login page. Follow the instructions to create a new password.

Go to Account Settings > Personal Info and update your email/phone. You may need to verify the new details.

• Check spam/junk folder.
• Ensure the correct email/phone is registered.

• Incorrect password (reset if needed)
• Account locked due to multiple failed attempts.
• Server issues (check service status).
• Browser/cache problems (try clearing cookies or using a different browser).

• Add items to your cart → Proceed to checkout → Enter shipping/billing details → Select payment method → Confirm order.
• You'll receive an order confirmation email with details.

Common options include credit/debit cards, bank transfers for some countries. Check the payment page for available options.

• Insufficient funds or card decline.
• Incorrect card details (CVV, expiry date).
• Bank security block (contact your bank).
• Payment gateway issues (try another method).

Yes, reputable sites use SSL encryption and comply with PCI-DSS standards. Never share payment details via email/phone.

Usually no, but contact customer support immediately if the order is unpaid or processing.

• Yes, if the order is still "Processing." Check your account or contact support.
• No, if already shipped (you may need to refuse delivery or request a return).

Typically 5–14 business days after the seller processes the return. Timing depends on your payment method.